**Job Description** The Senior ServiceNow Developer will play a vital role in delivering comprehensive solutions leveraging the ServiceNow Platform to enable essential services aimed at enhancing workplace experiences. Our Stakeholders include the HR, Finance, Information Technology, Legal, Procurement, and Security organizations allowing for diverse opportunities to improve the way people work across the company. **Key Responsibilities:** + Develop a thorough understanding of end-users' needs and requirements. + Research and evaluate available ServiceNow technologies that align with customer specifications. + Oversee technical stand-up meetings, including estimation and refinement of user stories. + Define project scope and objectives based on customer requirements. + Implement the defined release strategy for the ServiceNow platform. + Present technical information to both technical and non-technical audiences. + Facilitate coordination efforts to gather business and functional requirements in compliance with established guidelines. + Draft comprehensive functional specifications documenting the architecture development process. + Document all procedures to support the development, deployment, and utilization of the platform. + Translate functional requirements into concrete technical solutions. + Conduct risk analyses, feasibility studies, and trade-off analyses to refine functional requirements and specifications. + Collaborate with systems architects to provide oversight during design solution development. + Build, install, configure, and test tools as per finalized designs. + Integrate solutions with external platforms like workday and Ariba. + Develop and implement software testing and validation procedures. + Document the implications of new solutions and interface implementations on the current and target environments, including security considerations. + Participate in developing training materials and curricula for end-users and relevant team members. **Education** **:** + Bachelor’s degree in IT, Engineering, Computer Science, or related field. **Required Experience and Skills:** + Minimum 5 years of In-depth knowledge of the ServiceNow platform, with hands-on experience in its various modules, including CMDB, ITSM, ITOM Discovery, Portals, and Automation. + Strong verbal and written communication skills, complemented by excellent documentation capabilities. + Proficiency in JavaScript, and/or Python, API integration, and web service calls. **Preferred Experience and Skills** + Proficiency in API integration, and web service calls. + Understanding of relational databases, including the ability to write custom queries and create database views/schemas. + Experience in Agile development methodologies. \#NSBE2025 ITRMSCareers **NOTICE FOR INTERNAL APPLICANTS** In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC GINA Supplement​ Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education. Expected US salary range: $114,700.00 - $180,500.00 Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) . **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Hybrid **Shift:** 1st - Day **Valid Driving License:** No **Hazardous Material(s):** n/a **Required Skills:** Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing **Preferred Skills:** **Job Posting End Date:** 03/10/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R336156