Overview 

The Customer Success Services (CSS) is a unit within the Oracle’s Customer    Service   Organization    that    establishes    long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers. 

CSS provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS  is   industry-leading   expertise  with   the   highest  customer satisfaction to support organization’s business every step of the way.

Description

What You’ll Do

Discover Customer Needs: Proactively unearth and grasp the unique IT support and operational challenges confronting potential customers. Tailored Solutions: Craft and propose comprehensive Customer Success Services (CSS) solutions, finely tuned to tackle the specific business and IT hurdles faced by clients, potentially integrating Education/Training services. Collaborative Engagement: Collaborate seamlessly with CSS local and global Centers of Excellence (COE) pre-sales and delivery teams, ensuring alignment with customer success Client Partnership: Nurture enduring and mutually beneficial relationships with key customer accounts, striving to position Oracle as the preferred managed services provider for Oracle products. Integration and Prominence: Work synergistically with various Oracle Lines of Business (xLOB) to seamlessly integrate CSS services and solutions into holistic, end-to-end Oracle offerings.

 

Career Level - IC4