We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **JOB PURPOSE SUMMARY** The Settlement Officer is accountable for the timely and accurate handling of trade settlement activities for fixed income and equities across all European markets. They will act in an SME capacity supporting the wider Operations team in Toronto, to address more complex escalations and respond to any queries or complaints to ensure high level of customer satisfaction. **KEY RESPONSIBILITES** + Ensure trades settlements on a timely basis and investigate settlement issues + Pre match transactions on trade date + Monitor and execute stock settlement instructions efficiently and accurately + Point of contact for Front Office and Back Office in relation to settlement questions + Assist with the settlement queries in the UK morning + Follow up with brokers and custodians to clean up any unmatched/ unsettled instructions + Investigate trade fails and liaise with external and internal teams + Participate in project initiatives and UAT for system enhancements + Ensure standard procedures, guidelines and timelines are adhered to and met in order to avoid any gain or losses and ensure customer satisfaction + Monitor error queues in the confirmation and settlement processing system; analyze and correct discrepancies and errors that surface to ensure accuracy of data and timely processing of payments to ensure customer satisfaction + Ensure all procedures are up to date **CROSS-FUNCTIONAL RELATIONSHIPS** + Regular contact with internal CIBC employees, teams and departments at the peer level to obtain and provide information and respond to requests + Regular contact with external Financial Institutions and Clients to respond to queries and obtain information as required to complete assigned work **SKILLS AND EXPERIENCE REQUIRED** + Previous experience at top tier institutions across fixed Income and equity settlements. + Previous experience of CREST / Euroclear / Clearstream and equity European markets + Experience in Equities, Repo/SBL & OTC margin settlement + Ability to prioritize requirements + Strong Interpersonal Skills + Experience in dealing directly with clients via phone or email + Understanding of CSDR. **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit **Job Location** 150 Cheapside, London, UK **Employment Type** Regular **Weekly Hours** 35 **Skills** Accountability, Business Effectiveness, Communication, Cross-Functional Teamwork, Customer Follow-Ups, Customer Satisfaction, Data Mining, Data Query, Data Reporting, Decision Making, Equities, Equity Settlements, European Markets, Fixed Income Investments, Interpersonal Communication, Metrics Analysis, Payment Handling, Prioritization, Processing, Reporting and Analysis, Repurchase Agreements (Repo), Standard Operating Procedure (SOP), Statistical Analysis, Taking Initiative, Trade Settlement At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.