Senior Site Manager – MS Site Management Position Profile

Responsible for daily operations of a medium to large team, potentially across complex or multiple sites. Ensures contract compliance for services such as:

Copy Services Courier Services Managed Print Services Hospitality Imaging Mail Services

Oversight includes SLA performance and client feedback. Leads talent acquisition, onboarding, training, retention, succession planning, and performance management including employee counseling.

Job Duties & Responsibilities Manage daily operations of medium-large site and team Prioritize complex projects and manage competing priorities Foster inclusive, high-performing team aligned with SLA goals Demonstrate expert knowledge of Ricoh products and services Collaborate across business units for strategic insights Apply Ricoh Service Excellence tools to improve operations Oversee staffing and performance of site and field service teams Maintain customer-focused environment with feedback mechanisms Ensure audit and deadline compliance using best practices Promote effective recruiting and selection processes Recognize employee achievements via Ricoh Recognition programs Identify high performers for succession planning Develop staff through IDPs, mentorship, and training Focus on retention, customer service, team performance, and growth Lead team through all phases of Change Management Conduct root cause analysis and resolve operational issues Address service delivery gaps and update documentation Resolve pricing, order, and invoicing issues with sales team Maintain daily customer contact in MS and as needed in BIS Communicate expectations and evaluate staff performance Consult with customers to improve workflows and services Collaborate to implement solutions and initiatives Suggest and implement process improvements Complete Monthly Operations Review and site reports Support QSMs and conduct customer presentations and reviews Perform other duties as assigned Qualifications

Education & Experience:

High school diploma or GED required 5+ years in B2B or technical field 2+ years managerial experience preferred 5+ years customer-facing experience required Strong technology knowledge Proficient in Office 360 Knowledge, Skills & Abilities Strategic facilitation of complex issues Strong presentation skills for large groups Advanced problem-solving capabilities Managerial courage and leadership Expert-level customer service and technical aptitude Excellent written and verbal communication Working Conditions & Physical Demands Office environment with standard lighting, ventilation, and noise Diverse assignments requiring interpretation and application of complex data Physical activity may include standing, walking, bending, lifting (up to 50 lbs) Moderate dexterity for tools and equipment

Note: This job description outlines general responsibilities and requirements. It is not an exhaustive list of all duties, skills, or conditions associated with the role.