We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact.  You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.
As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently.  The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.  You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.  Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.  ESSENTIAL DUTIES AND RESPONSIBILITIESCollaborate with development teams to enhance the reliability and efficiency of microservices applications.Engage with product development (PD) teams by participating in design reviews and production readiness checks.Collaborate with engineering teams, providing product feedback and where necessary contribute code to the productWork closely with cross-functional teams to ensure seamless integration of new features and services. Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform.Leverage end-to-end technical expertise gained by engagement with multiple PD teams and analyzing observability data to propose improvements in code and design to improve SLO and prevent incidents.Create system documentation and training materials to empower and educate our fellow team membersTake a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environmentsOversee and automate the team’s growing presence in AWSCreatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systemsBuild and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructureImprove our incident management lifecycle to identify, mitigate, and learn from reliability risks and issuesCollaborate with engineering teams, providing product feedback and where necessary contribute code to the productREQUIRED SKILLS AND EXPERIENCEEducation and Work ExperienceBachelor’s Degree in Computer Science or related field with 10+ Years of experience Software engineering and task automation skills with Bash, Python, and/or Go are a mustExperience in developing and maintaining Java-based web applications, including deployment and support on Apache/Tomcat servers in a live production environment.Familiarity with the Agile software development lifecycleDeep background with Linux systems and engineeringHighly experienced with engineering and automating on Amazon Web Services (AWS)Prior experience with IaC tools like Terraform/Terragrunt/TerraspacePrior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotionsProduction-At-Scale support background in a heavily microservice-based worldHands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)Seasoned expertise around certificate technology and basic concepts of encryptionExperience working with Relational Databases such as Aurora Postgres and/or Oracle RDSAdvanced exposure to application development, web UI (design and development), JSON, application architectureExperience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.Familiarity with event store/stream-processing technologies like Kafka or AWS SQSUnderstanding of Open Application Model systems such as KubeVela or CrossplanePersonal Qualities and Soft SkillsYou greatly prefer writing code than clicking a GUI.You enjoy teaching, being a mentor to others, and working across boundariesOutstanding troubleshooting skills; ability to think critically and display an aptitude for problem solvingStrong analytical mind with a penchant for process development and enhancementA highly positive can-do attitude with desire for being a team playerGreat communication skills and ability to explain complex technical concepts to a varied audienceDemonstrate strong follow-through, a strong work ethic and consistently keep and meet commitmentsOther RequirementsAbility to read, write, and speak EnglishWe provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational supportTravel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetingsAbout Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
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Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.