Welcome page Returning Candidate? Log back in! Senior Software Developer II - Contact Center Job Locations US-OH-CINCINNATI ID 2024-22022 Category Information Technology Type Full Time Subsidiary Western & Southern Financial Group Overview Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis. Responsibilities What you will do:
Performs as a top-level technical expert in one or more highly specialized areas of application systems analysis and programming. Provides technical and programming leadership. Provides consulting by giving advice/expertise on technology to all levels of programming staff.Proactively seeks to drive inefficiencies out of the business, expands capabilities of systems and/or infrastructure and drives changes that positively impact the business. Designs elements of new systems and major modifications according to design guidelines consistent with time, cost controls and flexibility. Assures all hardware and software operates efficiently; utilizes all programming tools effectively. Contributes more than his/her own personal productivity to the business by continually stepping out of the boundaries of own assignment.Directs activities for programming and technical projects by functioning as an advisor or project leader. Drives projects from inception through completion by coordinating activities between programming and operating departments. Plans work program considering interdependencies and contingencies beyond own assignment. Readily assumes a project/team leadership role.Performs application systems analysis and programming tasks of the highest complexity. Brings to bear a wide breadth and/or great depth of business application systems knowledge and experience.Evaluates and determines feasibility of proposed projects and evaluates new software packages in terms of cost, resources required, systems compatibility, etc., formulating/defining system scope and objectives.Assists Systems Manager in conducting feasibility and refinement sessions, employing full technical knowledge of all phases of application systems analysis and programming. Participates in requirements gathering and decision-making sessions, and utilizes the methodologies as appropriate.Maintains up-to-date documentation appropriate for the platform being used.Provides technical/application training and/or advice to other programming staff, Systems Managers, department management and business unit. Mentors programmers within IT. Readily shares unique knowledge and skill sets. Provides consulting advice/expertise on systems, technologies, design, systems definition and any new productivity products.Proactively pursues self-development and improvement in skill sets on a continued basis. Sets challenging goals and aggressively pursues attainment of them. Sets high standards of performance, pursuing aggressive commitments with a sense of urgency and persists despite opposition.Provides excellent customer service. Continually searches for ways to increase customer satisfaction.Performs other duties as assignedComplies with all policies and standards Qualifications Bachelor's Degree Or commensurate selection criteria experience. (Required) Demonstrated experience working effectively within a team. Provide examples of motivating co-workers in difficult situations. (Required) Proven extensive programming experience outside the organization or in the Software Developer roles. Cite examples demonstrating proficient programming expertise. Proven significant technical and programming leadership and expertise. Demonstrated ability to move into different areas or assignments with similar technology and make an immediate impact. Demonstrated ability to function as an advisor or project leader performing systems analysis and programming tasks of the highest complexity. Provide examples of successful projects. Proven ability to provide both technical and application training and mentoring to other programming staff. Demonstrated adaptability. Cite examples of willingness and ability to adjust to multiple demands, shifting priorities, ambiguity and rapid change. Proven pro-activeness in seeking to improve business and technical processes. Cite examples. Demonstrated customer service skills. Proven strong analytical skills, including demonstrated experience identifying, defining and quantifying problems; collecting or interpreting data, establishing facts, and providing effective solutions. Cite examples of good decision-making skills when dealing with multiple alternatives. Proven examples of working under multiple deadlines and minimal supervision. Cite examples of successfully organizing and effectively completing projects where given little or no direction. Demonstrated excellent verbal and written communication skills; occasionally conveys information to internal and external customers in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, demonstrating use of the English language to include exemplary knowledge, in verbal and written format, of the elements of grammar, punctuation, diction and spelling proficiency. Continually performs an activity such as transcribing, viewing a computer terminal and extensive reading. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Proficient in specific programming language required by the individual business unit. Working knowledge of word processing and spreadsheet applications. Work Setting/Position Demands:
Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements:
None Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

Software Powered by iCIMS
www.icims.com