Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are the Customer Support Platform team, dedicated to creating meaningful customer support user journeys. Our team values:

A collaborative culture where every voice mattersA psychologically safe workspace that encourages open dialogue and new ideasExperienced English communicating engineers and product managersA diverse and inclusive team based in Vietnam, connected to Grab's broader regional presence

Get to Know the Role

As a Senior Software Engineer on the Customer Support Platform, you'll report to the Senior Software Engineering Manager, and develop main components for our internal AI driven Customer Support platform. User journeys built by our AI platform directly impacts millions of users. The role offers unique opportunities to work on features that directly impact user trust and satisfaction.

This role is based in Ho Chi Minh city.

 

The Critical Tasks You Will Perform

You will work with Product/Design/Analytics teams to understand problems and requirements then provide feedback, options, trade-offs, estimations, and timelines.You will collaborate with Engineers to brainstorm and implement technical solutions that are scalable, reliable, and address the actual problems.You will write code that is reusable, scalable, and testable. Make sure features are delivered on time and with high quality.You will be responsible and responsive during on-call duty. Develop and fix production issues. Assist on ad hoc queries from other teams.Identify pain points and inefficiencies in codebase and systems, propose improvements, and items to address them.

Qualifications

What Essential Skills You Will Need

5+ years of full-stack development experience + be up-to-date on modern browser programming paradigms, including multithreading (Service Worker) and WebAssembly.Computer Science foundation in algorithms, time complexity, performance optimisation, data structures, and system designKnowledge of Typescript, state management and Service Worker.Knowledge of Go, Protocol Buffers and gRPCExperience with testing frameworks for unit and UI testingExperience in user behavior analysis, log and error collection, and analysis tools.You have a working knowledge of several architectural approaches, caching, data storage, and security.Fluent in verbal and written English

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.