Ops/ Technical Manager has same Technical lead JD (Technical Skill set) , Plus additional experience

Ensuring team meets SLA, Manage service delivery

Agile delivery experience

Production Support Team Management

Measure and evaluate the performance metrics for Operations

Resolve dependencies, Blockers, Manage Risks

Proactive Communication with stakeholders and presentation skills

Institutionalize SRE Approach, Drive SRE Improvements

Improvise the Observability and Monitoring

Improve ITSM process

ITIL certification Nice to have

Ops/ Technical Manager has same Technical lead JD (Technical Skill set) , Plus additional experience

Ensuring team meets SLA, Manage service delivery

Agile delivery experience

Production Support Team Management

Measure and evaluate the performance metrics for Operations

Resolve dependencies, Blockers, Manage Risks

Proactive Communication with stakeholders and presentation skills

Institutionalize SRE Approach, Drive SRE Improvements

Improvise the Observability and Monitoring

Improve ITSM process

ITIL certification Nice to have