**Career Area:** Business Technologies, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Role Definition The Content Tech Lead will be responsible for the technical assistance of content services. In this role, they should collaborate with business team to understand the scope, liaising with colleagues across multiple teams for technical requirements and also act as a subject matter expert of Content services. We are looking for someone with strong attention to detail, an ability to collate and present technical issues to a range of audiences, a passion for learning, and impact with a strong focus on technical expertise. This role will also be responsible for the efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training. Responsibilities + Function as subject matter of content services. + Work with the teams that design, develop, deliver and maintain content services + Assess needs and use cases to quickly come up with impactful and creative solutions + Create work items for the sprint based on scope for development team + Proactively solve recurring challenges and assess complex problems and solicit resolutions + Identify technical issues in Content Management Tools and work with their product team to fix them in a timely manner + Ability to manage and work on simultaneous projects + Excellent written and oral communication skills + Ability to act autonomously on new and ambiguous business ideas and initiatives + Strongly adhere to processes and guidelines + Research and think analytically about strategy and bring solutions thro POCs + Must have the ability to understand the products through hands-on experience + Initiate new practices and procedures that benefit the development team and streamline productivity. + Ensure the expansion of content services are not hindered by technical limitations Skill Descriptors + Expertise in walk me/whatfix and extensive knowledge in CSS, HTML and Jquery + Experience with Adobe Rohohelp & MadCap Flare tool + Experience leveraging multiple software tools like Camtasia & Snagit for GIF creation & image editing, Azure DevOps for tracking projects, etc. + Familiar with the process of Documentation Development Cycle working in an agile, rapid-development and fast-paced environment + Critical & analytical thinking and highly motivated individual with ability to grasp complex engineering concepts + Ability to maintain confidentiality and to meet aggressive deadlines + Successful track record of working independently both in an office and telecommuting setting **Basic Qualifications :** + Minimum 8+years of IT experience and 5+ years in content development experience on HTML, CSS, Jquery . + 5+ years of expertise in whatfix, Adobe Robohelp and Madcap Flare to drive adoption with digital user experience journeys This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. **Posting Dates:** October 29, 2024 - November 4, 2024 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .