There is no doubt that Copilots are radically transforming how Microsoft empowers every person and every organization on the planet to achieve more. Our team, part of the Customer Success Engineering org, is focused on customer love: quantifying it, understanding it, democratizing it, and improving it. In our platform we are applying AI to turn customer satisfaction into a signal as clear and indispensable as usage or perf, develop deep insights using AI, and proactively engage customers to increase it. Our team puts some science behind customer love, enabling engineering teams to better understand their issues.   

We are a combined engineering & Data and Applied Science team architecting AI systems that underpins these efforts, including a survey system, the backend storage where we blend in telemetry and other sources to augment the signal, ML and LLM models to pinpoint drivers and find correlations, and our smart proactive outreach platform that interfaces with support and enables us easily orchestrate campaigns to connect directly with customers in a personal way. 

The candidate for this role will be part of a team of engineers dedicated to improving satisfaction in our Insights Platform.  This team works closely with M365 Organizations to build systematic ways to provide these Insights.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.