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KEY EXPECTED ACHIEVEMENTS

• ServiceNow Implementation, Upgrade and maintenance experience
• Perform day to day administration of the ServiceNow.
• Maintain business services and configuration item relationships in ServiceNow.
• Develop and manage application code, user interface, and third-party integration components.
• Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Performs migration activities Dev to QA, QA to Prod.
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
• Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
• Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
• Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
• Working on creation and customization of complex workflows and custom workflow activities.
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Working with schedule jobs, events and triggers to manage business needs and handle background work.
• Working with complex UI customization and UI macros.
• Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad