Sofia, BG
23 days ago
Senior Software Engineering Excellence Lead

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Globalization enables SAP’s global footprint by enabling customers to succeed locally and globally by providing legal changes, delivering on legal mandates and best practices for SAP solutions. SAP Globalization provides local country versions for SAP’s Line of Businesses Solutions.

The economy’s drive for globalization and digitalization goes hand in hand with an emphasis on local legal mandates and regulations and country requirements. This makes us one of the essential teams in SAP’s transition to the Cloud. 


Our worldwide presence drives the adoption of SAP solutions across the globe and makes us SAP the market leader in providing localized software solutions. The goal is to complement SAP’s rich set of localizations with partner extensions.

 

THE ROLE:
We are looking for an experienced Senior Software Engineering Excellence Lead responsible for actively monitoring and analyzing product performance metrics under product fundamentals and engineering excellence and driving engineering & operational excellence in the following areas:

Cloud Operations (Service reliability, meaningful availability of service, observability of service components) Support (Incoming case volume, Time to clear backlog, Product satisfaction bottom and top 2 box, #Closed cases and % first contact resolution, Average processor change) Quality (Automation coverage, Automation pass rate, No open regressions, Compliance with LoB test strategy, Solution acceptance criteria, % regressions found by automation, Product standards compliance, Content activation, Traceability) Security (Infrastructure Security)

Role would include:

Building the reporting Framework for key KPIs under product fundamentals and engineering excellence. Engaging on the existing reporting frameworks under product fundamentals and engineering excellence. Stay abreast of the latest cloud technologies, trends, and best practices. Actively participate in continuous optimization of already existing procedures and processes. Drive for automation and standardization. Collaborate with engineering and product management as well as other service groups. Take active lead in Stakeholder management (incl. Senior leadership).

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

Experience with SAP products related to quality, cloud ops, support, security. Strong understanding of managing the life cycle of large-scale programs and projects in Product organizations. Highly flexible, and adaptable. Be able to effectively juggle between multiple activities and priorities. Evidenced ability to build support for ideas. Experience modifying and/or defining processes. Mastered Agile methods and practices (Scrum and Kanban). Self-driven and with a general interest in learning new things. At least 5 years’ experience in project management methodologies, tools. Development/Testing experience would be advantageous. Experience with Power BI Low Code / No Code. Excellent communication skills.

 

#SAPGLOCareers

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401790  | Work Area: Software-Quality Assurance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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