SENIOR SOFTWARE SUPPORT ANALYST Date: Jan 28, 2025 Req ID: 46769 Location: Little Rock, AR, US, 72202 Category: DEPT OF WORKFORCE SERVICES Anticipated Starting Salary: $57,755.15 Position Number: 22093826 County: Pulaski Anticipated Starting Salary: $57,755.15 ACOM IT Shared Secives Position Summary The Senior Software Support Analyst will be responsible for supporting development staff by providing business analysis and related documentation for IT projects. This role will conduct requirements meetings with appropriate stakeholders and document project requirements for use by programmers, testers, and technical writers. They will provide project management support as well as software testing as needed. Additionally, this position will be responsible for other IT-related documentation such as data sharing agreements, IT plan input, etc. Education and Professional Work Experience Minimum Qualifications The formal education of a bachelor’s degree in computer science, information technology, data systems or related field; plus, three years of experience in information technology, or related field including one year in systems analysis. . Preferred Qualification + Experience with business analysis and requirements gathering. + Experience documenting use cases and test cases. + Experience with project management concepts. + Some software testing experience preferred. + Meeting facilitation skills + Demonstrated attention to detail + Excellent customer service skills + Ability to multitask in a fast-paced environment Knowledge, Skills, and Abilities + Knowledge of emerging management technologies and system information developments. + Knowledge of operating systems + Knowledge of Active Directory + Ability to troubleshoot issues and work through to resolution + Ability to handle multiple work efforts simultaneously + Ability to review results, determine the source of problems/errors, and devise corrective actions. + Ability to understand relevant detail from oral information and explain technical terms and information. + Ability to work with users and determine their needs to fulfill their requests. Job Responsibilities and Expected Results + Provide business analysis support for IT projects. + Conduct requirements meetings with technical and business unit staff and document business requirements. + Create useful and thorough requirements documents that can be used by both technical and non-technical resources. + Manage data sharing agreements for the agency. + Help manage IT planning and related documentation. + Assist with / contribute to project management efforts on several project simultaneously. + Provide reporting on project activities as requested by management. + Occasionally assist with software testing. The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans. Position Information Class Code: D038C Grade: IT06 FLSA Status: EXEMPT Salary Range: $57,755.00 - $92,120.00 Summary The Senior Software Support Analyst is responsible for designing and/or modifying computer systems for system process activities. This position is governed by state and federal laws and agency/institution policy. Functions Meets with users to compile, identify, and determine job specifications needed to develop new processes, update, modify, or correct existing programs. Analyzes structure requirements, such as data manipulation, program logic, hardware and software requirements, and feasibility. Designs procedures, such as systems input, output, file structure, program language, and job flow requirements. Modifies design according to team requirements and user needs. Tests the development and implementation of program before placing system into production. Documents processes in systems manual, such as file and report layouts, form design, and decision tables. Analyzes systems maintenance requirements by reviewing reports, user modification requests and systems problems. Directs the design of computer system processes by scheduling priorities and assigning various tasks to subordinate analysts involved in system design. Coordinates the development and modification of computer job specifications for system users needed to implement new processes. Performs systems maintenance activities through error reports, user modifications requests, and systems problems. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of computer system hardware and software. Knowledge of computer user requirements. Knowledge of system design procedures. Ability to develop computer programs. Ability to analyze and modify existing computer systems. Ability to lead analyst team in the design and maintenance of computer system processes. Ability to determine costs and resource requirements of projects. Minimum Qualifications The formal education equivalent of a bachelor's degree with a major in computer science or mathematics; plus four years of experience in computer programming or related area, including one year in systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock