We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

The Opportunity

The Senior Software Technical Analyst will be responsible for supporting the Asia TAI Reinsurance application. We are looking for someone with strong business analysis skills and solid operational & vendor management experience to support the enhancement requirements, non-production and production fixes of the application. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe.

What motivates you?

You obsess about customers, listen, engage, and act for their benefit  You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters  You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:

Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courseExperience in operations management & vendor management, working with stakeholders and support teams across the globe.Solid technical background in SQL DB, .net infrastructure, batch scheduling, MS AzureKnowledge in Python is a plusKnowledge and application of change & release management, ITIL4 & project management, including cost assessmentFamiliarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new featuresUnderstanding of software development lifecycleUnderstanding of how technology supports Manulife business strategyStrong working knowledge of key aspects of roleStaying abreast of developments in own technical discipline and able to recognize and translate these to own working environmentSees actions as a series of linked stepsUnderstands informal structure, company culture, cooperation & information sharing within the companyCollaborative attitude, willingness to work with team members; able to coach, share skills and methodsConstantly learns from both success and failureGood organizational and problem-solving abilities that enable you to manage through creative abrasionGood verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomesExperiments with emerging technologies and understanding how they will impact what comes next.

On the job you will:

Support non-production and Production operations and fixesWork with offshore support team and vendor to implement fixes and changesCater to the requirements for enhancement and changes from businessParticipate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progressParticipate actively in the projects and prioritization discussions with businessReport to and work with the TAI Senior Business Analyst on the tasks at handCoordinate work tasks with Vendor to ensure changes are delivered successfully and on timeSchedule may rotate between Asia, Mid or North America time - to adjust to meet with the global team and support weekend work for deployments or production requirements.

**People Leader Role: No

Our commitment to you:  

Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success  A bold ambition and set of goals to be a leader in driving transformation in our industry  Our best. Every day.  

** This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.