Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Professional Services team manages customer implementations and integrations of the Docusign Agreement Cloud (DAC) products. The goals of the Solution Architect are to lead and provide product recommendations and configurations, technical and business use expertise for our Applications, understand data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and issues, understand simple to complex business requirements and design scalable solutions to meet immediate and growing needs. The Solution Architect leads impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the DAC platform. This role requires good interpersonal skills, with the ability to communicate to a wide range of partners (internally and externally) both orally and in writing. In addition, the Solution Architect must be able to drive conversations and decisions across many of our internal organizations such as Support, Product Management, Sales and Business Development. This position is an individual contributor role reporting to the Senior Manager, Professional Services. Responsibility Have in-depth knowledge of best-practice business consulting and seasoned consulting skills Be responsible for the end to end delivery of the assigned engagements Lead complex implementations as an expert, providing best practices and ensuring the solution design results in a scalable solution Guide and coach project teams in design, architecture, configuration and deployment Identify and use new release features and functionality by being current with product releases and features Provide input to the customers overall system architecture and tooling to meet the long term vision of DAC Build trusted relationships with the customer to guide them through decision making and industry best practices Identify customer resource requirements and dependencies and address gaps in a coordinated and mutually beneficial manner Recommend creative solutions for customer’s unique requirements while ensuring long term scalability and accounting for the product roadmap Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to demonstrate the DAC platform across their business using best practices Handle customer issues and rescuing partner and PS projects Provide expert services in reviewing customer, partner and PS implementations and providing corrective measures in bringing a customer back to health Provide time critical and long terms fixes that will help the customer recognize their desired outcomes Provide guidance with pre-sales motions via scoping and estimation for medium to complex engagements Partner with the Project Manager to ensure correct planning and controls on scope, budget and timeline Provide guidance for post launch activities (eg. Training, DSU classes, adoption etc.) Play a lead role representing CS in multi-functional long-range projects to develop novel, highly futuristic products and services that significantly contribute to DocuSign's competitive advantage and industry leadership position Create best practices and coach PS resources ensuring consistent and scalable delivery for all DocuSign customers Provide feedback to team members on configuration and work Orchestrate issue resolution with customers and internal resources Align with business and key partners on requirements and outcomes Collaborate and communicate across the entire account (Customer and Internal partners) to ensure alignment Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements Play a trusted advisor role with internal and external clients, this may include customer business reviews and senior level strategy discussions Become an expert in designing, implementing and articulating Docusign Agreement Cloud solutions Provide guidance on learning paths for developing practitioners Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell Plan, organize and manage all tasks, project decisions, issues, and prioritizations of an engagement to ensure customer satisfaction; this includes developing Architecture of technical solutions to address client needs and tracking to long term customer objectives, success criteria and turning points Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent 12+ years working directly with businesses or customers to understand business needs and applying technology solutions to those requirements 8+ years of experience consulting, leading implementation, solution architecture development and business analyst teams in Software or Software-as-a-Service industries 8+ years of experience in Enterprise Integration tools, ETL and Web Application Development 8+ years of experience in a variety of programming languages, including C#, Java, HTML, CSS, javascript, jQuery, SQL and Web services (REST/SOAP) development and integration Native Japanese language and business level English required Preferred A sound knowledge and experience with data management and analytics platform Adept at leading change and achieving meaningful outcomes at the executive level; evangelizing skills to both technical and business executives Demonstrated ability to uncover additional customer needs and deliver in a mutually beneficial manner Proven track record of architecting and implementing solutions that result in customers using the platform and resulting in continued product renewals Understanding of document and content management and/or workflow systems and their application to business process improvement Experience of implementing Contract Lifecycle management solutions Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), software (e.g. Salesforce.com, Documentum, FileNet, MS SharePoint, Success Factor) Experience in operating in a management consultant role Outstanding writing and verbal communication skills Strong multitasking and organization skills Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector Experience with XML, Xpath or other structured data Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-YM1