Join our Global Technology Services Management Team! You will be involved in multiple initiatives and projects to mature its services and data provided on the global platform. Previous hands on ServiceNow development experience and leading technical solutioning is preferred. **Responsibilities:** + Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with business goals and technical requirements. + Collaborate with partners to understand business needs and translate them into effective ServiceNow solutions. + Develop high-level solution architecture and detailed design documentation for ServiceNow implementations and integrations. + Guide and mentor development teams throughout the project lifecycle, ensuring alignment to architectural standards. + Evaluate and recommend tools, technologies, and processes to ensure the optimal use of the ServiceNow platform. + Conduct architectural reviews and audits, identifying areas for improvement and ensuring compliance with industry standards and regulations. + Stay up to date with advancements in ServiceNow technologies and industry trends, advocating for their adoption where beneficial. + Work closely with IT and business leaders to develop a strategic roadmap for ServiceNow that supports the organization's long-term goals. + Facilitate workshops and presentations to communicate architectural concepts and solutions to collaborators. **Skills and Experience:** + Minimum of 5 years+ of experience working with the ServiceNow platform, including architecture and design roles. + ITIL Service Manager Certification or equivalent work experience. + Experience in designing and implementing ServiceNow solutions and integrations. + Self-motivated individual with a curious nature that can work with minimal direction. + Excellent problem-solving skills with the ability to handle complex and challenging situations. + IT Experience with the different phases of product development lifecycle: analysis, design, build, test and implement. + Strong communication and interpersonal skills, capable of collaborating effectively with both technical and non-technical team members. + Understanding of integration methods and APIs. + A team collaborator. + Ability to self-learn about new products, new product features and industry trends. + Ability to handle various demands with different levels of priority. + Ability to adapt to changes in priority and course of action. + Experience with SQL databases, Data Analysis and Reporting is a plus. + ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist certifications preferred. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **What can we offer:** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment:** **Values-first culture** We lead with our Values every day and bring them to life together. **Boundless opportunity** We create opportunities to learn and grow at every stage of your career. **Continuous innovation** We invite you to help redefine the future of financial services. **Delivering the promise of Diversity, Equity, and Inclusion** We foster an inclusive workplace where everyone thrives. **Championing Corporate Citizenship** We build a business that benefits all stakeholders and has a positive social and environmental impact. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Hybrid **Salary range is expected to be between** $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.