Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Sales team you will have a major impact on our future success. Customer Workflows is a rapidly growing focus area for ServiceNow.  Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking a Senior Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for UKI Healthcare and Higher Education sectorsArranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solutionBeing the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platformClose collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospectsIn partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminarsSupport the regional ServiceNow partner channels to drive an effective customer experienceArticulate customer success strategies to the field in order to streamline and standardize Platform presentations and value propositionSales and partner eco-system sales enablementProspect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside salesSales process management and opportunity closureOngoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

What’s required to be successful in this role:

Proven track record of over-achievement in Public Sector focused software sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendorExperience in technologies such as Salesforce (Service Cloud) / Pega (CRM) / Microsoft (D365) / Oracle  / SAP CX (or similar)A strong understanding of the CRM or CX solution-related business processesAble to thrive in a fast paced, growing, deadline driven environmentAble to successfully navigate the Public Sector (Healthcare and Higher Education) customer landscapeWillingness to go above and beyond to win in the market against stiff competitionAbility to communicate complex issues in simple terms via written and oral media, to a variety of different audiencesAbility to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-systemExcellent communication and presentation skills in German and EnglishRegional travel required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.