Were looking for a DevOps Pre-Sales Solutions Engineer, specializing in service management, that’s passionate about being a solutions expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Responsibilities

Partner with Solution Sales Executives to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

Probe for and identify additional opportunities for cross-product/solution expansion

investigate, discover, and assess client pain points

Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams

Lead compelling value-based demonstrations, both standard and customized

Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision

Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together

Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Collaborating with internal teams, Account Executives, Channel Partners, Product Specialists and Account Managers to streamline sales processes and enhance overall customer satisfaction.

Mentoring and providing guidance to members of the SE team, if applicable.

Qualifications

5+ years experience in a pre-sales capacity, within the Service Management (ITSM, ITOM, ITBM, ESM) & DevOps solution spaces or with a service management software provider or vendor.

Customer-centric mindset

excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.