Our Exciting Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels!
 
•    We believe in trust – we trust each other to do the right things!
•    We believe in taking decisions as close to the product and technical expertise as possible.
•    We believe in creativity – trying new things and learning from our mistakes.
•    We believe in sharing our insights and helping one another to build an even better user plane.
•    We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

What you will do
•    Providing Operational support for MITO and DevOps tool
•    Handling customer configuration activities
•    Handling Regular Maintenance activities.
•    Managing stakeholder communication for ticket handling.
•    To adhere the Operational SLAs
•    Should be able to support 24x7 on need basis.
•    Analyze customer reported/ application issues and deliver the resolution
•    Propose solution scenarios with identified components
You will bring
•    Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools.
•    Working knowledge with Java Technologies & python.
•    Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix.
•    Extensive experience working in RedHat Linux environment and MySQL database.
•    Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers
•    Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases.
•    An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment
•    Strategic thinker with a strong service orientation.
 
Minimum experience required- 4.5 to 7 years
Qualification- BE/B.Tech or MCA regular