Ideal candidate location is in the San Francisco, CA metro area. This role services accounts in San Francisco, San Jose, Santa Clara an Santa Rosa and requires weekly on-site customer visits.

What Account Management contributes to Cardinal Health 

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. 

Responsibilities  

Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs  Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversionsResolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as neededAdvocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives Track, measure, and report key performance indicators monthly Build and maintain long-term trusted relationships with customer to support retention and growth of the account  

Qualifications

2-4 years of experience, preferredBachelor's degree in related field, or equivalent work experience, preferred

Strong communication skills

Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).Demonstrated ability to work in a fast-paced, collaborative environment.
 

What is expected of you and others at this level

Requires up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possbile solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracy

Anticipated salary range: $69,300 - $99,000

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 10/26/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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