Senior Specialist, Customer Solutions Requisition Id: 375155 Business Unit: LTL Location: North Richland Hills, TX, US, 76180 **What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO** Minimum qualifications: + 2 years related experience or equivalent combination of education and experience Preferred qualifications: + 2-4 years of logistics or transportation experience **About the Senior Specialist, Customer Solutions job** Pay, benefits and more: + Competitive compensation package + Full health insurance benefits are available on day one + Life and disability insurance + Earn up to 13 days of PTO over your first year + 10 paid company holidays + 401(k) option with company match + Education assistance + Opportunity to participate in a company incentive plan What you’ll do on a typical day: + Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services + Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success + Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience + Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible + Provide feedback and ideas for process improvements\#PIQ **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .