About the Team The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash. About the Role DoorDash is looking for someone who wants a challenge, likes interfacing with top clients, and is passionate about standardizing & scaling integrated offerings across our New Verticals business. You will serve as the Technical Account Manager for our integrations in Canada, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build out world class integrations in the local markets! You’re excited about this opportunity because… + You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders + You will identify, resolve, and escalate day-to-day integration-related blockers + You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement + You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes + You will help shape the systems integrations roadmap in collaboration with other product and operations owners + You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content Your responsibilities in this role are… + Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds + Collaborating closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform. + Communicating effectively with both technical and non-technical stakeholders to provide guidance and support. + Translate complex technical requirements into clear business solutions that align with our partner’s objectives. + Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. We’re excited about you because… + You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations. + You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding. + You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally. + You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders. + You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization. Qualifications + Operational + Proven track record of maintaining and enhancing processes + Strong ability to collaborate with external partners to drive successful partnerships + Experience in project and/or program management + Proven success working in cross-functional engineering and operations teams + Technical + 3+ years of experience translating technical concepts to business solutions + Demonstrated technical knowledge of integrations, APIs and webhooks + Hands-on working SQL experience to troubleshoot and self-serve + General + Excellent written and verbal communication skills + Bachelor’s degree required Why You’ll Love Working at DoorDash We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144) Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others. To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) . The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia. $96,000 — $120,000 CAD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.