Job Title:

Senior Specialist, Partner Success ( Mandarin Speaker)

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners

·        

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor events

Additional Job Description

Proficiency Chinese Languange3+ years of prior experience working in a customer service or sales capacityExperience of high-volume callingA passion for customer experienceWillingness to learn new technology and dataProblem-solving skills with demonstrated ability to articulate the value and business process to a customerExperience coaching others or training deliveryExcellent knowledge of MS Office programsExperience using email, phone and video toolsExperience working with Salesforce.com or similar CRMMaintain overall ownership and to function as single contact for Top Channel Partners

** ( Mandarin Speaker)

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents