Senior Specialist, Workplace Management 

 

Purpose & Overall Relevance for the Organisation:

 

To support Workplaces with all related tasks and projects and to ensure that all Workplace and reception duties are fulfilled in a professional and efficient manner.

 

Key Responsibilities may include:

 

Plan, organise and monitor assigned operational processes (includes but not limited to switchboard management, incoming couriers and distribution, guest and visitor arrangement, workplace housekeeping, pest management, etc). Ensure high level of hospitality and all service-related qualities, policies, standards and processes to achieve maximum customer satisfaction  as per adidas culture Oversee Health and Safety aspects within the office Managing and maintain relationship with landlord for topics related with building, maintenance and preventive maintenance, housekeeping for public area, etc To support with projects and events in coordination with the Human Resources Manager Liaising with third party vendors on office maintenance and preparing the necessary reports Supporting company’s sustainability agenda / Green company process in the office in line with global processes and targets Responsible for purchasing and managing office supplies and refreshments Responsible for all screen displays and ensure the alignment with brand team when required

 

Key Relationships:

 

Global: Regional: Local:         All departments.

 

KPIs:

Operational fulfilment Service Support to all employees in terms of availability and flexibility. Number of complaints. Timely follow up on tasks.

 

 

 

Knowledge, Skills and Abilities:

 

Good spoken and written English Effective verbal and listening communications skills MS Office expertise Multi-cultural understanding High level of customer service skills Multi-tasking and Time Management skills

 

 

Requisite Education and Experience / Minimum Qualifications:

 

Diploma or University Degree in any background Minimum 4 years experience years as General Affair / Building / Office Administration with a strong sense of customer service and satisfaction