The opportunity

This role involves creating and delivering training programs for Manulife’s agency team. You will lead a team to assess training needs, work with leaders to develop effective solutions, and keep training content up-to-date. Responsibilities also include managing training feedback, maintaining records, ensuring compliance with laws and ethics, and supporting audit processes. The ideal candidate has extensive training experience, particularly in financial services, excellent communication skills, and a strong commitment to integrity.

Responsibilities

Designing and delivering product knowledge and sales training programs to the Company’s agency force. Lead team responsible for conducts regular training needs analysis to monitor and review the relevance of the training content and work with peers for improvement of the training programs Work with other leaders and SME to identify Distribution training requirements and solutionsProvide team guidance and support Keeps current in training trends and techniques and apply these to his trainings Lead basic training/advanced training/teaching and related training administration of marketing staff for continuing education;Management, selection and training of honorable lecturers to enhance the skills of trainers. Re responsible for training assessment and feedback, communicate with the organization leader and chief trainer for problems found in the assessment, and perform rectification in a timely manner to improve the quality of training;Maintain and enter training related information;Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner;Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report;Ensure  compliance with national laws, corporate ethics codes and regulations of the compliance department;Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company;

What motivates you?

You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

University degree holder with at least 7 years of training work experience.Well-versed in the training design and implementation cycleExcellent communication and presentation skills Excellent interpersonal skills Personal qualities of integrity, credibility and strong work ethics 3+ years of financial institution experience in a training / learning role Customer service orientedGood interpersonal skill

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Continuous innovation: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid