Key Responsibilities:

New Account & Customer Data topics

Ensure accuracy of existing Customer Data   Market Contact for Sales Data queries & amendments   Follow up to conclusion any new requests and issues as they arise.  Ensure DTPs (Desktop Procedures) are updated/corrected   Ensure all New Customer Data is updated across SAP & High Radius 

 

Legal Matters & Original Documents

Ensure accuracy of existing Customer Data   Market Contact for Sales Data queries & amendments   Follow up to conclusion any new requests and issues as they arise.  Ensure DTPs (Desktop Procedures) are updated/corrected   Ensure all New Customer Data is updated across SAP & High Radius

 

Deductions / Claims Management

Drive actions (Sales/GBS/Finance) to reduce the claims volume Ensure credit notes are raised timely and accurately Drive actions to reduce future claims Escalation to market credit manager and Sales / Finance

 

​​​​​​​Risk Management

Prepare data for Seasonal Reviews / run ad-hoc credit reviews Highlight issues with conversion and escalate/suggest actions as required Ensure SAP / High Radius is updated as required Support with the external rating agency (D&B) either through online portal or with local representative. 

 

​​​​​​​Support for Credit Manager

Building relationships with Customers, organizing internal and external meetings, and preparing as required.   Follow up on Market requests to GBS  Liaise with GBS Credit teams on Market priorities and operations providing support and guidance where required in alignment with Market Credit Manager.  Support on Market and GBS meetings   Support on all topics related to current & new system/process gaps  Supporting ad-hoc projects as key-user / representing the Market   Support with year-end/audit as required in the Market  Support in Forecasts / Bad Debt Calculations / Submissions  Cover for local MCT during absences 

 

Authorities:

Changes in CM within the terms of the current Credit Policy and/or as instructed by the Senior Credit Manager

 

Key Relationships:

Internally

GBS Porto: credit, claims, Account operations, billing, customer data Tax and Accounting FP&A Local Account operations and sales teams Legal Department Market Senior Credit Managers

 

Externally

All Accounts Lawyers, Collection agencies, Insolvency Administrators