About the Team The Partner Integrations team is dedicated to our Merchant's success, as they are at the core of our marketplace and we need to provide them the best experience to onboard, operate, and grow their business. As DoorDash expands, both in scale and scope of integrated delivery offerings, our technical aptitude and product offering must grow with it. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash. About the Role DoorDash is looking for a Technical Account Manager to accelerate growth across Regional and Local Grocery. Externally, you'll serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our system. Internally, you will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. Reporting to a Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization. You’re excited about this opportunity because… + You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders + You will identify, resolve, and escalate day-to-day integration-related blockers + You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement + You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes + You will help shape the systems integrations roadmap in collaboration with other product and operations owners + You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content Your responsibilities in this role are… + Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds + Collaborating closely with Mid-market partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform. + Communicating effectively with both technical and non-technical stakeholders to provide guidance and support. + Translate complex technical requirements into clear business solutions that align with our partner’s objectives. + Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. We’re excited about you because… + You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations. + You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding. + You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally. + You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders. + You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization. Qualifications + Operational + Proven track record of maintaining and enhancing processes + Strong ability to collaborate with external partners to drive successful partnerships + Experience in project and/or program management + Proven success working in cross-functional engineering and operations teams + Technical + 3+ years of experience translating technical concepts to business solutions + Demonstrated technical knowledge of integrations, APIs, webhooks and ETL + Hands-on working SQL experience to troubleshoot and self-serve + [Encouraged] Prior experience with Grocery POS and Inventory systems + General + Excellent written and verbal communication skills + Bachelor’s degree required Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144) Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) . The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington. $79,900 — $117,500 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.