Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist Sales Support, you get to echo this promise as Emerson’s frontline representative providing outstanding after sales customer care experience.

In this capacity, you will have the opportunity to exhibit your customer service skills and build strong relationships with our customers in every interaction, whether by phone or email. You will be responsible in handling customer inquiries and accurately process purchase orders. 

You will be supporting Professional Tools businesses by providing premium customer care for products such as RIDGID, Greenlee and Klauke – Industry-leading products for mechanical, electrical, utility, and plumbing tradespeople. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines. All roles are currently in a Hybrid work arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

IN THIS ROLE YOU WILL:

Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work  Provide General Product Information (price and lead time, warranty and RMA request) and do Order Management (mailbox management, order entry, order status, shipping discrepancy)  Provide professional and accurate solutions for customer concerns  Provide regular order update and open order report to all distribution partners. Work hand in hand with the entire sales team in making sure that Orders are shipped on a timely manner and within the region’s sales policy. Support distributors inquiries regarding order fulfillment, reports and coordinate valuable activities for 3PL. Tracking, correction, and processing of missing, misread, or incomplete purchase order 

FOR THIS ROLE YOU WILL NEED:

Bachelor’s Degree in any 4-year course  Minimum of 3-year experience in an interactive customer service, order and demand management are required. Background in Logistics is a plus. Background in offshore service operations specifically ASEAN is an advantage.

WHO YOU ARE:

You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.

 

Our Offer to You:

Make a difference with the work you do

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

 

#LI-Hybrid