SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.  

IdentityNow is SailPoint’s Identity as a Service (IDaaS) product, and the Site Reliability Engineer will be a key player on our Reliability Engineering team servicing the IdentityNow product suite. We are looking for engineers with broad experience in building and running distributed systems at global scale. If you enjoy analyzing complicated problems, innovating creative solutions, and collaborating across teams to build reliable, scalable, and impactful solutions, come join our Reliability Engineering team. We are a team of people that write software to solve scalability, observability, security, reliability, and operability problems.

What You’ll Make Happen:

Make it easy for everyone to create, consume, manage, and scale reliable cloud production services to achieve more

Work independently or collaboratively on SailPoint SaaS services to design, develop, and improve end-to-end reliability and maintainability for all services

Coach engineering teams on observability best practices such as setting up well defined Service Level Objectives (SLOs).

Lead engineering teams through post-incident reviews to define effective preventive actions

Collaborate effectively with developers to increase system reliability through short-term embedding programs

Enable our engineering teams to scale our enterprise operations by providing guidance, best practices and support as part of an SRE Center of Excellence

Manage cross-functional requirements working with Engineering, Product, Services, and other departments

Develop and implement automation tools and processes to streamline operations and enhance system performance.

Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing

Influence architectural design, implementation, consolidation, and simplification for global scale

Focuses on expanding own skills and looking at improving their teammates' skills

Drive operational excellence to deliver frictionless operation, happy on call, and optimal customer experience

Requirements

5+ years experience in SRE or DevOps production operations supporting a highly available environment for SaaS software or cloud service provider

Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code, preferably Terraform.

Experience with containerization technology and/or Kubernetes

Experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana, Honeycomb, and Kibana

Experience with incident management, including conducting incident reviews

Experience with programming languages (Java, Python, Go, etc). Strong understanding of Linux, software development, systems, networking, and Cloud concepts

Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.

Have excellent communication skills- English fluency of C1 or higher preferred

Bachelor's degree in Computer Science or other technical discipline, or equivalent experience is preferred, not required

In the first 30 days you will:

Meet team, understand the team’s mission and vision

Gain clarity on various roles and expectations

Complete development environment setup

Read guides, documentation, perform mandatory training

Learn company processes, benefits

By 6 months you should:

Understand team goals and OKR’s for the quarter and beyond

Complete initial analysis and implementation of SRE team assignments

Be comfortable with tools, systems and processes used on a day-to-day basis

Complete project work, both supervised and unsupervised

By your first anniversary, you should be able to:

Demonstrate understanding of SRE team goals and can communicate goals to engineering teams

Exercise independence and autonomy in managing their roles and responsibilities

Accomplish projects on your own with limited guidance

Benefits and Perks for Mexico based employees:

SailPoint is committed to providing our Crew Members with a benefits program that is both comprehensive and competitive. Our benefits program offers medical/pharmacy and dental coverage, as well as financial security for our Crew Members and their families. All premiums are paid by SailPoint.

Full time remote employment 

Competitive salaries

Company sponsored healthcare coverage for you and your family

Annual performance bonus

Phone and internet reimbursement

Private equity at certain levels 

33% prima vacaciones

Christmas Bonus equivalent to 30 days of salary

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.