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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

Are you an experienced technical writer who loves to get into the technical details and play around with code? We’re a phenomenal team of writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make the Salesforce easier to use. You’re a problem solver with excellent people skills who knows the needs of developers and is eager to write easy-to-understand developer guides, learning content, and online help. You’re a great match if you’re self-directed, passionate about technology, and able to produce high-quality documentation. You’ll work in a fast-paced environment, improving our existing development process documentation and reference content. In this position, you’ll apply your content strategy and organizational skills to come up with content plans to support new product and feature development, and create or update developer documentation.
 

Required Skills and Experience

Bachelor’s degree in a STEM field, Communications, or similar

Proven English writing skills with samples

8+ years of Technical Writing experience with 4+ years of experience writing for a developer audience

Ability to work on multiple projects at once

Ability to learn new technologies quickly

Strong content strategy skills with a customer advocacy mindset

Phenomenal people and communication skills

Focus on quality and details

Strong team player

Desired Experience and Skills

Experience with source control software such as Perforce and Git

Experience with Markdown

Knowledge of DITA and XML-based authoring tools such as Oxygen

Experience documenting APIs

Working knowledge of XML or HTML

Experience with AI or GPT interfaces and prompts

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.