MOUNTAIN VIEW, CA, 94039, USA
3 days ago
Senior Staff Product Manager, Accountant Experiences
**Overview** We're seeking an experienced Senior Staff Product Manager to lead core accountant experiences. This is a unique opportunity to shape the future of the accountant industry, driving innovation and growth for our most important partners and their customers. In this role, you will partner with cross-functional teams—including product managers, designers, engineers, service experts, and business leaders—to design, deliver, and optimize market-leading customer experiences. You will own the product vision, strategy, and execution for how accountants interact with our full portfolio of offerings, ultimately driving customer success and operational efficiency. **What you'll bring** + **Experience:** 8+ years in product management with a proven track record of launching and scaling innovative products, ideally in technology-driven, AI-powered service environments. + **Leadership:** Demonstrated ability to lead cross-functional teams and drive transformational change Experience in managing high-performing, engaged product teams. + **Platform Mindset:** Operates with a platform mindset, ensures solutions are designed and implemented in a way that can scale across the full portfolio. + **Customer Centricity:** Passionate about understanding customer needs and translating them into actionable product strategies Track record of delivering customer-backed solutions. + **Operational Excellence:** Strong operational acumen with the ability to implement processes that drive efficiency and scale Experience in navigating high levels of ambiguity and visibility. + **Communication Skills:** Excellent verbal and written communication skills, with the ability to influence and inspire at all organizational levels. + **Technical Proficiency:** Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions. + **Educational Background:** Bachelor's degree in Business, Technology, or a related field required. MBA or advanced degree preferred. **How you will lead** + **Product Vision and Strategy:** Define, articulate, and communicate a bold and compelling product vision for QuickBooks Live's Expert experience and communications. + **Customer Focus:** Develop deep customer empathy through immersion in customer, Expert, and Accountant research Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes. + **Cross-functional Leadership:** Foster strong cross-functional partnerships to align product strategies with broader business objectives. Work closely with other QuickBooks product teams who are focused on shared experiences and VEP partners building the Expert platform. + **Execution Excellence:** Lead the scoping, planning, and delivery of product initiatives in collaboration with internal teams. Implement agile methodologies to deliver timely, high-quality product releases. + **Innovation and Experimentation:** Cultivate a culture of learning and experimentation Leverage data analytics, customer insights, and A/B testing to inform product decisions and continuously iterate on product offerings. + **Team Development:** Recruit, mentor, and lead a high-performing team of product managers. Foster a culture of empathy, accountability, curiosity, and continuous improvement. + **Performance Monitoring:** Establish and track key performance indicators (KPIs) to assess the efficacy of product initiatives. Report on business performance and make data-driven adjustments as necessary. + **Stakeholder Management:** Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of new product features. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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