At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

 

Role Overview

Assist PSS Supervisor Staffing team with pre-peak season improvement strategies including assisting with the building of available Supervisory pool, staffing placement planning, and other assigned miscellaneous tasks dedicated to improving the larger staffing process. Will also be trained in the various Supervisor staffing tasks and will work closely with others on the staffing team to assist with assignments when needed. An opportunity for the position to be extended beyond the current assignment end date.

 

Responsibilities and Duties

· Recommends improvements to workflows and processes within assigned work functions to enhance customer service, efficiency, and/or effectiveness

· Provide knowledgeable responses to inquiries in a courteous and professional manner.

· Contribute to ongoing department process development and improvement.

· Track, update, and organize team resources daily.

· Assist staffing team with various off-peak season improvement projects.

· Work with Supervisor Staffing team and Supervisor Support manager to train on standard project staffing processes and procedures.

· Respond to Supervisor inquiries sent to team email inbox when needed.

· Perform other related duties as assigned.

· This position may include weekend shifts.

 

Qualifications

· College Degree is preferred.

· Ability to work in a fast-paced and high-volume environment, being agile and adaptable to changing needs

· Ability to take direction, initiative, and use independent and good judgment to meet multiple deadlines and make decisions.

· Ability to handle sensitive and confidential issues in a professional manner.

· Self-starter with proven ability to follow through on multiple tasks, prioritize, maintain a positive attitude, and create a positive candidate experience simultaneously.

· Ability to work independently and meet deadlines.

· Excellent time management, organizational skills, and strong attention to detail

· Demonstrated strong written and verbal communication skills.

· Excellent customer service and written and verbal communication skills, with the ability to work with diversified internal and external stakeholders and communicate effectively via phone and email

· High-level proficiency in Microsoft Office Suite including Excel, Word, and Outlook

· Human Resources experience and/or experience with staffing placements is preferred.

 

Working Conditions

Remote position US Time Zone

 

 

NOTE: Hours and workdays may vary or change, depending upon the needs of business.