More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Please note: this position may be located at any of the operations centers listed on the posting. The exact location will be determined at the time of offer based on business needs.

A Duke Energy commuter vehicle will be provided for this position.

Job Summary

The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

Creating and managing a strategic engagement planPreparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project informationEngaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projectsParticipating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the fieldWorking with local Government & Community Relations Managers to determine appropriate public engagement strategyOrganizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.Coordinating the printing and mailing of external communicationsMonitoring property owner inquiries on assigned projects and manage response and documentationLeading in the preparation and implementation of public information meetings

Basic Qualifications:

Bachelor's degreeIn addition to bachelor's degree, five (5) years minimum of related work experienceIn lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements:

Valid driver's license

Desired Qualifications:

Prior experience in customer delivery/distributionExperience presenting and communicating with external audiencesAdept at dealing with a variety of individuals and escalated situationsExcellent written and oral communication skillsProficient in principles of project managementExperience in the utility industryCustomer-specific experienceDemonstrated organizational and planning skillsDemonstrated negotiation experienceProficient in Microsoft Office applicationsCommunity involvement experience in a personal or professional capacityAbility to lead cross functional teamsDemonstrated problem solving and conflict management skillsAbility to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settingsExperience in working with community organizations in a professional capacityExperience in working with mid-level, senior level management and their support staffsExperience with project and event planningPrevious budget management experience

Working Conditions

Available for travel and to support after hours eventsFrequent travel to construction sites to meet with crews and customersAvailable to serve in an “on-call” basisField mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Thursday, January 30, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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