The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Senior Storage Technical Engineer tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

As part of the job, the Senior Storage Technical Engineer would have the following responsibilities.

•    Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
•    Use lab hardware to re-create customer configurations to replicate failure scenarios.
•    Provide real time assistance to field technicians to resolve critical client technical issues.
•    Demonstrating soft and technical skills that contributes to client satisfaction.