Join our team and what we'll accomplish together
Join the Customer Base Management team and be the envy of all your family and friends!
Reporting to the Director, Base Management, you will be a Senior Strategy Manager on the team, responsible for special projects related to TELUS and Koodo base management strategic priorities, in short, medium and long-term horizons, given insight analysis, market context, and organizational direction.
If you’re entrepreneurial, excited to work with an engaged and collaborative team, and if you value ownership, outcomes, curiosity, iteration and celebration, then this is the team for you! As a Senior Strategy Manager, you will play a key role in developing strategies and working with a high-performing team that will drive profitable outcomes within the Koodo and TELUS bases, and have a seat at the table for executive-focused strategic discussions and decisions.
What you’ll do as Senior Strategy Manager, Base Management
Have full ownership of time-based strategic projects, both short-term and long-term, that will be developed, presented and executed on. Examples include: Ownership of a 2025 contra-reduction program An e.sim strategy for Koodo/TELUS How to leverage AI to improve churn/retention results, or A short-term consolidation and presentation of EBITDA gap ideas for the base team Create and present business cases, governance, reporting, and KPI frameworks for the strategic projects Develop and present post-mortem analyses, post-execution, for the projects and provide insights, analyses and recommendations for changes to improve ongoing performance Communicate strategies and updates on a regular basis to Senior Leadership across the Consumer team Work closely with the rest of the base management and various pricing, strategy & planning, channel and CE stakeholders to develop strategies, including the establishment of core team governance
Qualifications
What you bring
You’re transparent, reliable and have a positive attitude You’re curious to understand the dynamics of the business; you can define business problems while investigating clear paths to inform and arrive at actionable decisions that balance customer and business outcomes You're willing to challenge the status quo, an analytical thinker who understands, analyzes and optimizes complex business problems, issues and challenges. You provide thoughtful recommendations that link back to specific business problems and goals You’re a persuasive communicator who is clear, concise and articulate in all aspects of communication You manage stakeholder communications well, including to members of cross-functional leadership groups You’re a self-starter who thrives in a fast-paced, changing environment, has a strong sense of ownership, and is excited to contribute to a fun and collaborative work environment
Great to Haves
Don’t have everything you think we need for ‘what it takes’? Don’t let that dissuade you Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply