About the Role

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As a Customer Experience Sr. Supervisor, you will resolve and answer client escalated issues as well as oversee the Tag Room and Conduent managed WICs.    

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Responsibilities

\n\n Participate in internal communications on standard processes and reporting\n Develop working relationships with client, third party vendors and /or service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or client issues\n Understand and mitigate risk; escalate high risk, complex or problematic issues to Management\n Solve complex problems\n Establish, implement and track performance and service standards\n Monitor SLAs daily to ensure conformance\n Forecast inventory \n Provide leadership, guidance and motivation to promote maximum performance\n Review and compile reporting for projects as needed\n Deliver daily and weekly reporting as needed\n Increase program efficiencies\n Update program SOPs\n\n

Requirements

\n\n Excellent communicator\n 3+ years of client communication experience including leadership experience\n Have managed 40+ staff\n Able to demonstrate advanced MS Excel skills and intermediate MS Office skills and Vector\n Able to demonstrate reporting and basic analytical skills\n Schedule flexibility is required \n Ability to prioritize and work in a fast-paced environment\n Work independently \n Be knowledgeable of the CCSS business rules\n\n

Flexible Working

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

\n\n Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.\n\n

Working For You

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Perks and rewards designed for you:

\n\n Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.\n Retirement Savings: We will support you as you save for your future.\n Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\n Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\n Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\n Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\n Compensation: Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $51,205 - $66,500 based on experience.\n