Location: hybrid in-office Lewisville, TX
Top 3 things we're looking for:
1 - Previous people leader - management experience is a MUST; looking for at least 3+ years
2 - Excel experience of intermediate to advanced
3 - Previous collection / recoveries experience; management of vendors or third party supplier
Reporting to the Ally Recovery 1st and 3rd party agency channel lead, this position is primarily responsible for the performance and well managed aspect of the (OCA) Outside Collection Agency Network within Deficiency Recovery. This role will lead a team and all aspects of the Third Party OCA process which includes but is not limited to onboarding, training, quality, compliance, complaint coaching, reporting, performance management of both OCA and internal teams as well as performance business review decks. This position will also create and partner to implement strategies, market shifts and performance adjustments within the OCA network to support our continued effort drive cost efficiencies, performance lift and profitability for Ally.