Business Unit: COO, Customer Operations
Salary Range £48,000 - £60,000 DOE + red-hot benefits
Location: UK Remote with occasional travel to hubs or third-party sites
Contract Type: Permanent

External

Live to challenge the status quo. Live a life more Virgin.

Our Team

Are you seeking a brilliant opportunity where you can drive improvements that matter to our colleagues and customers? If so, join us and make a real difference!

You’ll be part of a small team who manage print and mail of letters and statements as well as inbound mail processing and record archival for all areas across the bank.  These activities are outsourced across four key third parties and this role is responsible for the management of those supplier relationships.

You’ll be pivotal to ensuring we’re able to communicate with customers reliably and that we do it safely and efficiently.

What you’ll be doing

With both direct and line management responsibility across 4 suppliers:

Ensure the suppliers are managed in line with the VM supplier management framework and policy. Identification and management of key risks – including operation and testing of effective controls. Manage third party resilience through Disaster Recovery, Business Continuity and Exit Plans.  Engage stakeholders to ensure that associated risks are appropriately managed. Development and implementation of supplier strategies to help meet the ambitions of the wider business. Act as a point of escalation and resolution of issues between the VM business and the third parties – and acting as a senior point of escalation across all third parties. Host regular governance meetings – actively managing the relationship to ensure services are delivered safely and in line with business and contractual requirements and ensuring service performance meets or exceeds business needs. Contract management – ensure that rights and obligations are actively managed and that the contract is updated in line with changing requirements. Engage with key internal stakeholders and reporting routines to provide insights and agree action plans. Verification of pricing and invoices and identification of financial threats and opportunities related to the services. Identifying and support the implementation of opportunities to improve efficiency and effectiveness and/or reduce cost.

We need you to have

Extensive experience in a Supplier Relationship Manager or closely related role. Significant experience working within a heavily regulated environment like Financial Services. Substantial understanding of third-party (and fourth party) risks and risk management. Experience of contract management and developing third party relationships. Excellent communication skills with the ability to engage and influence decision makers. Critical thinking mindset – curious about the “why” with the drive and ability to challenge the status quo.  Knows that “ticking the box” isn’t enough.

It’s a bonus if you have but not essential

Experience of print and mail operations delivered via third parties. Ability to critically analyse data to create and agree actions. Experience managing a small team.

Red Hot Rewards

Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. Up to five extra paid well-being days per year​.  20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.