**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. ## **About the Team** Uber for Business is a fast-growing team serving a range of industries, the team takes on large problems in an effort to adapt and best serve the needs of our customers and communities. You’ll be joining a team that makes a huge impact in partnering with organizations, solving their mobility requirements, and delivering solutions fully coordinated through the simplicity and speed of Uber’s technologies. We **#BuildWithHeart** and **#SeeTheForestAndTheTrees** by continuing to think about the big picture while keeping the customer focus at the center of every action we do. ## **About the Role** We are looking for an expert and process-driven professional with the ability to support our customers by providing outstanding support and deliver strong results. You will have strong execution abilities, as the expectations are high for delivering in a fast-paced environment, driving partnership and influence across teams and regions. Our candidate not only has a logical thought process but is also a creative problem solver who has a love for continuous improvement initiatives and can think both strategically and tactically. ## **Your Impact in Role:** - Core production work: Provide the best customer support through emails and chats and maintain high quality - Team Development: Help in improving processes, so we always optimize for better customer experience and chip in to forming the team and the organization for long term success - Customer Experience: Improve customer experience by driving support and enablement via Email and Phone support - Process Improvement: Support the team with policy updates and content development in case of gaps in the SOPs/ KB pages/ Saved Replies ## **The Experience You’ll Bring:** - Clear and streamlined communication skills both written and verbal - Open to work 24X7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs - Expertise in strong, grammatically accurate English language skills (both verbal and written) - Strong customer focused mentality with evidence of taking independent and appropriate decisions for the customer ## **What's in it for you?** Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the outstanding team we’ve built. The driver behind all of our growth, our aggressive and exciting brand, and the impactful technology we bring to life is the people that make Uber, **#OneUber**. Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being. These benefits have been crafted with **#OneUbe** r in mind, supporting the whole of you and the way that you work best. Read more about our benefits here: [https://www.uber.com/au/en/careers/benefits/](https://www.uber.com/au/en/careers/benefits/) **Unsure if this role is the right fit for you?** We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).