We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Senior Support Technician . The Technology End User Support teams provides level 2 support for key technologies across the organization including: all desktops and laptops, mobile devices (smartphones and tablets), printers/copiers, conference room technology. They are also responsible for managing all distribution center and store technology to include: scanners, printers, workstation kiosks, POS machines, general-use PCs, printers, and hand-held devices. The Remote Support Technician is the single point of contact that provides hands-on floor support for incidents and work orders for a specific location within Crate&Barrel. This is an on-site position based out of our Romeoville, IL. Distribution Center A day in the life as a Senior Support Technician… + Providing second and third level support for hardware and software at location + Ensuring that all phases of technology support are properly coordinated, monitored, tracked, and resolved for corresponding location (including installations, upgrades, hardware, software, etc.) + Establishing, developing, and maintaining business relationships at assigned location(s) + Operating as a Subject Matter Expert for key technologies + Streamlining processes to improve efficiency + Validating end user functionality of workstations + Engaging third party support as needed and escalate critical issues appropriately + Participating in company audits, both internal and external + Leading routine hardware/software deployments + Training and onboarding new coworkers in the department + Mentoring coworkers on technical issues What you’ll bring to the table… + Solid experience providing remote and in-person desktop/walk-up support (3 year minimum) + Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices + Strong Communication/ Interpersonal and Collaboration skills + Strong sense of ownership for managing all technical issues at location + Passion for your work We’d love to hear from you if you have… + A minimum of 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment (5000+ clients) + Expert level knowledge of end-user technology including: hardware, software, Windows, Apple, mobile devices, VDI, Cloud based desktops, video conferencing, collaboration technologies, etc + Technical Bachelor’s Degree or equivalent experience highly preferred Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.