\n\nAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \n\nSenior System Engineer\n \n \n\nWhy We Have This Role\n \n\nOur team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.\n \n\nHow You’ll Find Success\n\n\nManage our observability platform, ensuring reliable systems monitoring and alerting\nDevelop and maintain secure, high performing, scalable and cost-effective systems\nBe involved in architectural design decisions and drive system improvements\nEnsure on-time delivery of projects and creation of automated solutions for issue resolution\nOversee platform lifecycle, document systems and participate in technical analysis\nAddress complex problem-solving, including system feature design and complexity mitigation\nMonitor operational metrics and assist teams in resolving issues during incidents\nCollaborate across engineering teams to resolve issues and foster relationships\nProactively address platform and infrastructure gaps by gathering feedback and setting standards\nParticipate in on-call rotation and manage operational needs\nGuide and drive improvements across multiple teams within the organization\n\n

How You'll Grow

\n\nAnalytical ability: Continually evaluate our Observability offerings and make recommendations for our build v buy strategy, including evaluations of multiple vendor offerings as compared to Open Source software offerings\nCollaborative ability: Drive projects across the rest of Engineering, working with all Engineering product units, Product management, and Security organizations\nTechnical ability: identify design and execution tradeoffs, with consideration to cost, performance, security, simplicity, and functionality. Communicate strategic approach through position papers, implement chosen approach, directing and delegating to others as necessary.\n\n

In summary, this role will provide opportunities for growth in communication, technical subjects, knowledge of the greater observability space, and in cross-functional impact.

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Things You’ll Do

\n\n\nManage our observability platform, ensuring reliable systems monitoring and alerting\nDevelop and maintain secure, high performing, scalable and cost-effective systems\nBe involved in architectural design decisions and drive system improvements\nEnsure on-time delivery of projects and creation of automated solutions for issue resolution\nOversee platform lifecycle, document systems and participate in technical analysis\nAddress complex problem-solving, including system feature design and complexity mitigation\nMonitor operational metrics and assist teams in resolving issues during incidents\nCollaborate across engineering teams to resolve issues and foster relationships\nProactively address platform and infrastructure gaps by gathering feedback and setting standards\nParticipate in on-call rotation and manage operational needs\nGuide and drive improvements across multiple teams within the organization \n\n \nWhat We’re Looking For On Your Resume\n\nProficiency in programming languages such as Python, Ruby, Go or Java\nExperience with distributed systems and microservices architectures\nProven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies\nStrong experience with Linux OS and its administration\nUnderstanding of containerization technologies (Docker, Kubernetes)\nExcellent analytical and problem-solving skills\nStrong communication skills and ability to work effectively within a team and across various teams\nLeadership experience in driving initiatives across numerous teams\nHands-on experience with monitoring and logging tools: Splunk, Prometheus, Grafana, Elastic Stack, New Relic, Datadog\nExperience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)\nKnowledge and practice of DevOps culture\nExperience in incident response and root cause analysis\nFamiliarity with Chaos Engineering and Game Days\nExperience with distributed tracing systems (Jaeger, Zipkin)\n\n

 

\n\nWhat You Should Know About This Team\n \n\nAs a part of the Engineering Visibility (EngVis) team at Qualtrics, our goal is to empower all other teams to deliver top-notch, highly reliable products that our customers love. We are at the forefront of modern engineering, and provide invaluable expertise that helps minimize observability costs and maximizes reliability.
We strive to be the go-to solution for all teams, guiding them to reduce time-to-market and create customer-focused solutions. We believe in closing the gap between cause and effect by providing robust monitoring and alerting services that everyone can rely on, allowing us all to concentrate on delivering outcomes that truly matter.
Being on the Engineering Visibility team means being a crucial part of Qualtrics' pursuit of engineering excellence at every step of the way. We are at the heart of the company’s innovation, propelling teams to reach new groundbreaking heights.\n \n\nOur Team’s Favorite Perks and Benefits\n \n\n\n\nAnnual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).\nPrivate Medical Insurance- Luxmed health & dental cover for you and your dependants.\nCommuter Assistance- Up to the value of 80 PLN net a month for public transport.\nSavings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)\nQED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.\nWellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.\nA choice of Multisport cards available.\nOur employee assistance program with Unum provides counseling and wellbeing support to all employees\nExperience Bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.\nGroup Life & Income Protection Insurance\nGlasses/Contact lenses Reimbursement\nFree breakfasts, lunches, snacks, and drinks for everyone in the office\nTax-deductible expenses (up to 75% depending on role)\n\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n \n\n\n\n\n\n\n\n\n\n\n\n