PRIMARY FUNCTION

Lead the design, development, testing, deployment, and enhancement of advanced software and information technology solutions for the Federal Aviation Administration (FAA) Aviation Noise Complaint & Inquiry Response (ANCIR) and Chatbot programs.

ESSENTIAL FUNCTIONS

Develop and maintain IT solutions using Artificial Intelligence (AI) and Natural Language Processing (NLP) for Chatbot systems hosted in the FAA’s AWS environment.

Design, implement, and manage web applications and database systems for public and internal interfaces, ensuring compatibility with FAA-approved configurations.

Perform solution architecture, software design, development, testing, and integration while adhering to Agile development methodologies.

Collaborate with stakeholders to facilitate workshops and document requirements for new system features or enhancements.

Conduct functional and user acceptance testing to ensure system integrity and quality.

Generate detailed project documentation, including risk management plans, traceability matrices, and testing reports.

Lead efforts in UI/UX design to enhance system usability and accessibility.

Plan and implement a comprehensive configuration management program, including creating and maintaining a Software Configuration Management Plan (SCMP).

Manage software change requests, ensuring accurate documentation, impact analysis, and alignment with project goals.

Evaluate and implement change proposals, including Software Change Proposals (SCPs) and Engineering Change Proposals (ECPs).

Develop phased Software Testing Plans (STPs) to identify and correct issues during development, user acceptance testing (UAT), and go-live phases.

Conduct defect remediation and provide detailed Software Test Reports after each testing phase.

Lead UAT and cutover activities, ensuring a smooth transition to production environments.

Conduct software performance and system sizing analysis to enhance performance and scalability.

Deliver comprehensive documentation, including traceability matrices, design descriptions (SDD, SSDD, IDD, etc.), and test plans

KNOWLEDGE, SKILLS, & ABILITIES:

Strong expertise in Artificial Intelligence (AI), Natural Language Processing (NLP), Amazon Web Services (AWS), UI/UX design, and process automation.

Competency with following platforms, tools, and applications is preferred: Jira, MS Teams integration (Service Desk Chat functionality); Mapping, navigation, surveillance; Language / translating and/or communication software; ServiceNow Public Sector Digital Services Pro, and SmartSheet

Experience in conducting training sessions and developing user guides.

Proven track record with designing and implementing Agile-based development projects.

Strong analytical and problem-solving skills, with the ability to manage complex tasks independently.

Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Knowledge of FAA-approved software configurations and processes preferred.

Experience with FAA environments or government IT systems is highly desirable.

QUALIFICATIONS:

Bachelor's degree or higher in Engineering, Math, Computer Science, Information Technology, or a related field

Minimum of 15 years of relevant experience in software development, system analysis, and IT solution architecture.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.