Position Description: 

Drives software production stability, reliability, and resiliency within operating system environments (Linux) using Oracle, Java, Python, and PL/SQL. Promotes code into production using Continuous Integration and Continuous Delivery (CI/CD) tools -- Concourse, Jenkins, and Udeploy. Improves Cloud operations and delivery -- Amazon Web Services (AWS) – using container orchestration tools (Kubernetes EKS and AKS). Debugs and addresses production failures for major system outages or issues using Extract Transform Load (ETL) tools -- Informatica. Supports the resolution of production support issues using Datadog and Sitescope. Provides ongoing technical production support for applications and software infrastructure. 

Primary Responsibilities: 

Supports Cloud-based and On-Prem database, middle-tier services, and applications. 

Coordinates the planning and successful execution of special events and projects. 

Drives incident management, root cause analysis, problem management, and organizational change processes. 

Resolves production tickets and prioritizes critical production outages on crisis management calls based on the SLA and business impacts. 

Performs batch cycle management – monitors, analyzes, and completes batch cycles within the SLA. 

Implements alarms for batch failures or long running jobs, system outages, and performance issues to identify root cause and steps to mitigate the issue and restore service. 

Designs and implements monitoring and alerting mechanisms for applications and infrastructure. 

Supports deployment of applications on Cloud or on-Prem platforms. 

Proposes modifications and improvements as part of the continuous improvement efforts. 

Supports, manages, and provides evidence of successful disaster recovery executions for critical applications to ensure compliance with enterprise requirements. 

Develops Standard Operating Procedures (SOPs) and documentation for teams to successfully support applications and infrastructure.  

Supports major market driven events and holidays to maintain production stability and availability.  

Drives metrics and reporting processes to produce reporting and metrics using SQL and ServiceNow. 

Facilitates informed support and operational decisions.  

Serves as the point of escalation for outages to ensure prompt escalation to engineering teams as required to minimize the business impact.  

Participates in on-call rotations.  

Education and Experience: 

No degree and five (5) years of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain. 

Or, alternatively, Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.  

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain. 

Skills and Knowledge: 

Candidate must also possess: 

Demonstrated Expertise (“DE”) providing production support for Cloud applications and infrastructure using Datadog or Splunk or Cloudwatch, Autosys or Control-M or CA-ESP, and uDeploy or Jenkins or Bamboo, within a financial services environment, or banking or insurance domain; Identifying root causes for applications and infrastructure hosted on AWS by providing production support for incident management using log aggregating tools (Cloudwatch or DataDog, or Splunk); and promoting new features and functionalities by supporting the deployment of applications in production and non-production environments, using CI/CD tools -- Jenkins or Udeploy or Bamboo. 

DE triaging application or infrastructure issues for large scale enterprise systems by performing log analysis and reviewing application health dashboards and performance monitors to identify the root cause, patterns, and key operational metrics/trends using SQL, Venafi, and Splunk or Datadog; and applying and implementing Information Technology Infrastructure Library (ITIL) standards for operations, and incident, problem, request management, change, and release management using ITSM tools -- ServiceNow or HP Service manager or BMC Remedy. 

DE providing installation and upgrade support for applications and infrastructure to development teams, using Amazon Web Services (AWS) Cloud platform; performing operational tasks in AWS to scale services -- Elastic Cloud Compute (EC2) and Auto Scaling Groups; and coordinating, monitoring, and supporting the successful completion of batch cycles within the SLA using Autosys, Control-M or CA-ESP. 

DE automating manual operations and certificate management systems to renew and expire certificates in a timely manner in production and non-Production environments using Venafi and Jenkins or Bamboo pipelines; and building Standard Operating Procedures (SOPs), and supporting deployments using Operational tools -- uDeploy or Bamboo or Jenkins. 

#PE1M2 

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.