We are looking for a technologist to join the Enterprise Infrastructure Production support team. In this role, you will provide production support for applications and infrastructure that are part of the Asset Management Business at Fidelity. Your key partners are the Asset Management Business teams, Asset Management Technology teams and teams within the Enterprise Infrastructure and Operations division. This is a superb opportunity for anyone looking to use their Cloud, Database and Middle-tier technical skills and experience to drive production stability, reliability, and resiliency.
We are a customer obsessed production support team who continuously look for opportunities to drive efficiencies. We monitor, assess, and mitigate the business impact of production incidents and deploy code changes in production to enables new feature or functionalities. We analyze and fix application & batch issues by working in partnership with the Asset Management Technology teams. The Enterprise Infrastructure Production support is a global (24 x7) diverse team supporting the Production & Non-production environments for the Asset Management Business.
The Expertise You Have and The Skills You Bring
5+ years IT experience.
Proven technical background with high degree of comfort with Linux, Oracle databases, AWS Cloud, networking concepts, and ITSM-based methodologies.
You have a solid grasp of AWS, Certification is a plus.
You have a good understanding of Snowflake, Certification is a plus.
Experience with Kubernetes (EKS, AKS)
Experience with monitoring tools such as Datadog and Splunk.
Experience with batch scheduling software (e.g. Autosys/Control-M) and ETL processing
Experience with Oracle and PL/SQL
Experience with Informatica or similar ETL tool – debugging and addressing failures.
Experience with automated deployment tools & techniques (Concourse, Jenkins, Udeploy)
Familiarity with event driven architecture (e.g. Apache Kafka)
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS, routing) (F5 or AVI experience a plus)
A self-starter and excellent team member who is independent, collaborative, and can work with minimal supervision.
Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business and consults with application development groups on application problems, new releases, new applications, systems, and infrastructure.
Passion for technology and solving problems.
Strong desire to automate manual processes using your scripting expertise.
Passion for improving team operations.
Strong communication skills and a collaborative approach to solving problems.
You learn quickly, are very analytical, and enjoy finding ways to constantly improve.
Experience in IT Service Management.
Ability to provide 24×7 support for the production environment.
Supports a portfolio of critical applications running in a sophisticated, globally distributed environment.
Participates in an on-call rotation with other members of the team to provide outstanding support to our customers (weekend rotation required)
Certifications: