Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world.

Smartsheet is seeking an experienced Senior Systems Engineer with a robust technical background and exceptional customer service skills. This role involves designing and implementing SaaS and on-premises technologies to deliver scalable, reliable systems that achieve operational excellence.

The Senior Systems Engineer will report to the Director, IT Infrastructure can be based remotely throughout the US or in our offices in Bellevue, WA (HQ) or Boston, MA. 

You Will:

Lead the planning and deployment of SaaS and on-premises infrastructure. Administer and implement IaaS, SaaS platforms, and security tools including Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz. Support and maintain Windows and Linux server environments. Oversee Windows and Mac Desktop Engineering. Provide support for existing SaaS products as the user base expands. Deliver advanced systems support to Service Desk teams, including problem resolution and mentoring. Foster the growth and development of junior IT staff by providing guidance, mentorship, and knowledge sharing. Conduct technical investigations to identify and resolve system issues. Monitor and manage system usage to align with growth requirements. Collaborate with Compliance/Security teams to prevent and address suspicious activity. Participate in a rotational on-call support schedule for corporate infrastructure.

You Have:

6+ years of experience as a Systems Engineer in production Windows and Linux environments. Expertise in Active Directory, IAM processes, and SSO tools such as OKTA. Advanced knowledge of AWS, Azure, and GCP cloud platforms. Experience with Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz. Familiarity with compliance standards like SOX, HIPAA, or PCI; AWS GovCloud IL 4 experience preferred. Proficiency in scripting with PowerShell or similar languages. Solid understanding of networking protocols, firewalls, VPNs, routing, and switching. Knowledge of ITIL framework and best practices of IT Service Management. Availability for occasional off-hours support and ability to lift up to 50 pounds.