15+ years of experience in configuring and managing Red Hat Enterprise Linux, Windows, and Amazon Linux/Windows servers with strong troubleshooting skills. Expertise in Cloud Platforms (GCP, AWS). Proficient in maintaining the stability, performance, and security of computer systems. Experienced in configuring and troubleshooting network hardware and software. Skilled in installing and configuring operating systems and applications. Expertise in managing user accounts, permissions, and access rights. Actively participate in troubleshooting sessions with tenants/end users, providing guidance, direction, and resolution. Join incident bridges, update tickets in an accurate and timely manner, and perform escalations as needed. Monitor platforms and take proactive actions to mitigate performance or operational issues. Perform basic troubleshooting of the OS (Windows and Linux), hardware, security agents, and VMs; escalate issues when necessary. Patch and update OS (Windows and Linux), hardware (firmware), and security agents. Join incident bridges, update tickets in an accurate and timely manner, and perform escalations as needed.

Skills:

Windows Active Directory OS Patching Managing User Accounts, Permissions, and Access Rights