Job Summary

Job Description

What is the opportunity?

You will lead a diverse team comprised of specialized service officers to meet established Client Service Commitments. You will work to ensure overall effectiveness of the team.  You will be responsible for leading and developing staff product knowledge against the function of the National Insolvency & Government Program department, while ensuring adherence to operational risk issues.

What will you do?

Take responsibility to drive team results.Develop and monitor service quality, dealing directly with Service Partners in a professional manner.Apply effective communication skills and motivational techniques to ensure employees are informed and engaged, relative to goals, objectives and achievements.Utilize Service Routines to maximize individual employee contribution and be an advisor to the team.Proactively assess obstacles and identify opportunities to improve team performance.Implement new processes and initiatives within the team through testing and training.Support the Business Planning Process, ensuring discretionary limits and delegated authorities are adhered to.Ensures adherence of Operations Risk policies and that processes and controls are in place, to minimize operations risk.In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed?

Must-have

Superior organizational and time management skills.3+ years’ Collections experience in a Supervisory/Management capacity.Proven negotiation and decision-making capabilities.Strong knowledge of personal, card and small business products.Demonstrated strong analytical skills, verbal and written communication skills.Proven ability to coach others, be client focused and disciplined.Ability to work various shifts within the business hours 8am-6pm Monday-Friday.

Nice-to-have

Knowledge of Bankruptcies, Consumer Proposals, Credit Counseling Services (CCS) and Depot Volontaire supporting systems and processes.Knowledge and experience in Retail and Business Banking.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilities

Job Skills

Analytical Thinking, Communication, People Management, Risk Mitigation Strategies, Time Management, Written Communication

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-28

Application Deadline:

2025-03-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.