About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Senior Tech Specialist

Location: MARYLAND, VIRTUAL

Position Summary:

This position is responsible for supporting clients and configuring NCR software solutions to meet customer needs and drive business value.  This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing NCR POS solutions.

Specific Responsibilities include:

Planning, installing, configuring, maintaining, and supporting all applications and hardware

Ability to communicate with all levels of co-workers and management a must to perform this job successfully

Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs 

Monitor and analyze Helpdesk entries to ensure client needs are properly met

Perform daily monitoring of all applications and data links

Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware

Provide on-going education and training to users 

Propose changes or solutions to products and services for optimal business results

Investigate customer relationship problems, and analyzes business processes

proposes business solutions and services needed to satisfy customer requirements

Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

BASIC QUALIFICATIONS:   

Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support

Must have CompTIA Security+ Certification 

Must have current Active DOD Security Clearance at the Secret Level or higher

Knowledge of IT operations in a government environment  

Strong technical ability 

Excellent written and oral communication skills 

Excellent leadership skills 

Excellent reporting skills 

Ability to multi-task

Strong interpersonal skills

Fluent in the use of the English language

Ability to work independently 

Ability to work flexible hours including 2nd shift (11pm-7am ET)

PREFERRED QUALIFICATIONS: 

Previous experience working on an IT Service Desk supporting 500+ customers

5+ years of IT Experience working with the United States Government

Experience with software deployment and application support

Excellent technical troubleshooting skills

Salary Range:

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”