Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** **Primary Responsibilities:** + Deliver training programs for new hire, advanced tiers and ad hoc projects within the ITSS + Collaborate with Training team to develop and update training content + Secure and prepare technical resources, material and facilities required for successful delivery of training at the local site, and for virtual ITSS locations as needed + Follow standard preparation procedures established by the training team prior to training delivery + Work closely with Workforce Management, Supervisors and Training leads to confirm analysts are aware of scheduling and skilling + Ensure Training evaluations are completed and reviewed to identify opportunities for improvement to the curriculum, and better gauge learning experiences to meet the needs of the audience + Constantly seek opportunities to improve teaching skills, and leverage new and innovative practices in the classroom + Regularly pursue further education in the technical training industry for personal growth and to enhance successful teaching abilities + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so **Required Qualifications:** + Current or prior ITSS call taking analyst with 1+ years experience + Proven good attendance and adherence  + Proven flexible with schedule to train prime or off-shift _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _Optum is a drug-free workplace. © 2023 Optum Global Solutions (Philippines) Inc. All rights reserved._