Job Summary

To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.

Job Description

What will you do?

Plan and execute weekend maintenance to provide minimal disruption to the production environmentFollow established Service Now guidelines for implementing change into the Production environmentProvide the necessary support to ensure the highest level of service for all online systemsResponsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and OperationsResponsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradationResponsible for the seamless implementation of all hardware and software changesDeal with hardware engineers to ensure prompt follow up on problems and preventive maintenance requirementsWorks in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost efficient manner24/7 shift work on rotational basis

What do you need to succeed?

Must have:

Operational/technical experience with IBM mainframe serversPost-secondary education or equivalentExperience with incident resolution, problem management and change managementEffective written and verbal communication skillsOrganized and detail oriented

Nice to have:

Ability to code in the REXX programming

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work.Opportunities to take on progressively greater accountabilities.     

#LI-HYBRID

#LI-POST

Job Skills

Adaptability, Change Management, Communication, Detail-Oriented, Group Problem Solving, Incident Resolution, IT Operation, Knowledge Organization, Mainframe Operating System, Problem Management, Production Environment, REXX Programming, Shift Work, Teamwork, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-03

Application Deadline:

2025-03-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.